Terms and Condition

Terms of Reservation

• Scope of Terms - These terms govern all reservations made through our Hotel Website.
• Acceptance - You accept these terms on behalf of all members of your party.
• Non-refundable Reservation Guarantee Deposit (NRGD) - To guarantee your reservation, a Non-Refundable Reservation Guarantee Deposit (NRGD) is charged from your credit or BancNet debit card when you click Confirm Reservation. For the security and guarantee of your booking, the NRGD being credited from your credit or BancNet debit card upon reservation is stated in your confirmed reservation voucher.
  • Payments made through our BancNet Facility require the Full Payment (100%) of the Total Amount.
  • Payments made through our BancNet Facility require additional debit processing fee for every transaction made through our Hotel Website.
  • Paid NRGD is inclusive of Service Charge and Governing taxes.
  • Paying the NRGD enters you into a legal and valid contract with us subject to these terms of reservation.
• If the Registered Guest is different from the Credit Card Holder, kindly photocopy the front of the credit card and 1 valid ID of the Card Holder to be presented by the Registered Guest upon check-in.
• Card Billing Descriptor - Please take note that the descriptor that would show in your credit or debit card statement will be under the name Quantum Hotels and Resorts Inc.
• Printing of Invoices and Email Receipts - Once you have finished your reservation, you will be given an email receipt of your booking. Kindly print this email receipt and store it for safekeeping. We will refer to this receipt for any modification or changes that would be done on your booking.
• Transaction Security - When you are transacting on our website, you are assured that your information is encrypted via 128-bit SSL. This technology encrypts the information from your customer browser to our secure servers, and avoids third parties to intercept and read the data being passed during the booking session.
• Confirmed Reservation - The reservation is processed and confirmed in less than a minute. You will see a confirmation page, and receive an email containing your Hotel Confirmation number and reservation details. Please save and/or print for records purposes.
• Terms of Modifying a Reservation - You may modify your reservation directly through our Hotel Website 24 hours a day, 7 days a week, subject to our Modification Policy as stated in the Hotel Policies section.
  • Upon modification, a new advance payment will be collected to guarantee the modified reservation. Advance payment made through the credit card from the previous reservation will be refunded to the guest’s registered credit card.
  • If payment has been made through our BancNet Facility, payment made from the previous reservation will be refunded. However, the debit processing fee from the previous reservation is non-refundable. Please note that a new debit processing fee will be collected upon modification.
  Note: You will need the email address used during the previous reservation and the Payment Transaction ID before modifying your reservation.
• Terms of Canceling a Reservation - You may cancel your reservation directly through our Hotel Website 24 hours a day, 7 days a week, subject to our Cancellation and No-Show Policy as stated in the Hotel Policies section. We reserve the right to charge your card for cancellation in accordance with our stated Cancellation Policies in effect at the time your reservation was confirmed.
  Note: You will need the email address used during your reservation and your Payment Transaction ID to verify your identity before canceling your reservation.
• Terms of a No-Show Occurrence - In the event that you do not arrive before the time specified in the Cancellation and No-Show Policy as stated in the Hotel Policies section, you have committed a No-Show. This gives us the right to charge your card for the No-Show Fees as stated there.
• Hotel's Responsibility - Your contract for the room services is strictly between you and the Hotel. As such, we are solely responsible for providing you the guaranteed room accommodations and related services.
• Secure Reservation Processing - The reservation processing is securely facilitated by our online reservation partners.
• No Liability - Neither we, nor our online reservation partners, nor any of our directors, employees, affiliates or other representatives, will be liable for any loss or damage arising out of or in connection with your use of any information, products, services and/or the materials offered through this website, including but not limited to loss of data, income, profit or opportunity, loss of or damage to hotel and claims of third parties, or any indirect or consequential loss or damages, even if we and our online reservation partners have been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
• Limitation of Financial Liability - In the highly unlikely event of an issue arising as pertains to a reservation, the liability to us, and/or our online reservation partners, if any, is limited to the Non-Refundable Reservation Guarantee Deposit paid at the time of the reservation.
• Governing Law - Your reservation is governed by the laws of the Philippines, and is subject to the exclusive jurisdiction of the courts. The reservation confirmation (if any) and these terms represent the entire agreement between you and our Hotel Website.
• Customer Support services - If you have any questions about this term of reservation, you can reach us through:

The Malayan Plaza
ADB Avenue corner Opal Road,
Ortigas Center, Pasig City
Telephone Number: (632) 706-0055
Facsimile Number: (632) 635-2969
Email Address: malayansales@quantumsuites.com

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